Question 1

Why didn't I receive an email confirmation after my purchase ?

Accepted Answer

With every purchase, an email confirmation is sent immediately after payment. If you have not received an email yet make sure you check your spam and junk folders. If the email confirmation is not in there, send us an email letting us know at customerservice@filthyfinds.com.au

Question 2

I didn't receive a tracking number ?

Accepted Answer

Within 24 hours of making your purchase your items tracking number will be emailed to you. If you have not received this email yet make sure you check your spam and junk folders. If the email confirmation isn't in there, send us an email letting us know at customerservice@filthyfinds.com.au

Question 3

How can I track my package ?

Accepted Answer

Simply enter the tracking number that was sent to your email address into the Australia Post Tracker. This will tell you exactly where it is and an estimated time for delivery.

Question 4

Does Filthy Finds ship internationally ?

Accepted Answer

We sure do, we will ship anywhere in the world. Simply enter your location when checking out to get the cost of shipping, and the estimated delivery time. If you have any questions regarding shipping email us at customerservice@filthyfinds.com.au

Question 5

What do I do if I entered the wrong information at the checkout ?

Accepted Answer

Packages are shipped within 24 hours of being paid for, so get in touch with us ASAP and we will do our best to correct the mistake. Email us at customerservice@filthyfinds.com.au

Question 6

Does Filthy Finds offer refunds ?

Accepted Answer

Yes, we do. Check out our Returns page to find out more information on how to process your return.

Question 7

What payments types does Filthy Finds accept ?

Accepted Answer

We accept all major bank and credit cards for purchases including Afterpay. If there is any issues with finalising a payment at the checkout, email us at customerservice@filthyfinds.com.au

Question 8

Does Filthy Finds buy old hats ?

Accepted Answer

We most certainly do. If you have some old hats that you want to sell, send some pictures through to our customer service team at customerservice@filthyfinds.com.au and we will make you an offer.

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FREQUENTLY ASKED QUESTIONS

Why didn't I receive an email confirmation after my purchase ?

I didn't receive a tracking number ?

How can I track my package ?

Does Filthy Finds ship internationally ?

What do I do if I entered the wrong information at the checkout ?

Does Filthy Finds offer refunds ?

What payments types does Filthy Finds accept ?

Does Filthy Finds buy old hats ?

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